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To protect your privacy and the confidentiality of any information that you send us, we do not hold any of your information on server-based databases. In addition, we provide the following as part of our services:
(1) Off-line protein analysis One exception occurs when ePitope Informatics searches NCBI protein databases using predicted epitope query sequences. These searches are performed online from within Discovery Studio software (Accelrys). We do not transmit your personal information to the Internet (or the NCBI) as part of this service.
(2) Secure
Internet-based facilities
See below for details of these facilities. All of our servers (e-mail, standard, secure and stats) are remotely located in the highly secure Telehouse facility, London, UK. For those of you who are unable to access secure encryption server facilities, e.g. due to the blocking action of an institutional or corporate firewall, we provide the same facilities with partial encryption security from standard Web site servers (see below).
Secure Server Formmail
The above forms are transmitted
from your Web browser to us in a highly secure SSL (Secure Sockets
Layer) session (https://...; 128-bit encryption, if it is enabled for your
Web browser - your Web browser's security strength
can be checked easily by
clicking here).
This session is automatically set up between your Web browser
(e.g. Internet Explorer) and our remotely located secure Web server, sited
in the highly secure Telehouse facility, London, UK. This connection utilises 128-bit
encryption for transmitting your information, with 512-bit encrypted keys
for locking and unlocking your information at either end.
As part of this process, any trace of your
confidential information is deliberately automatically removed from our Web
Server. Encrypting your information also ensures that it can only
be read by ePitope Informatics. We use our own private PGP key to unlock and
read encrypted content. Please note, we use a version of PGP that is different to those previously found to harbour a security flaw (versions 5.5 through 6.5.3). ePitope Informatics Internet-connected computers operate behind stringent firewalls.
Standard Server Formmail
The above forms are transmitted to us from your Web browser in a partially secured session, as follows. Your information is transmitted to our remotely located Web server (located in the highly secure Telehouse facility, London, UK) without encryption of content. On reaching our Web server, security measures come into play, and your information is automatically:
As part of this process, any trace of your
confidential information is deliberately automatically removed from our Web
Server. Encrypting your information also ensures that it can only
be read by ePitope Informatics. We use our own private PGP key to unlock and
read its encrypted contents. Please note, we use a version of PGP that is different to those previously found to harbour a security flaw (versions 5.5 through 6.5.3). ePitope Informatics Internet-connected computers operate behind stringent firewalls. |
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Click here for relevant standard and secure e-mail addresses.
Secure e-mail
process
To send us a
digitally signed and encrypted e-mail message, you will need a digital
certificate installed for use with your e-mail software. Microsoft Outlook and several other e-mail programs, make the whole process easy to
engage in. For example, Outlook (and Outlook Express) provides toolbar links to
several signing authorities where a
digital certificate certificate can be obtained online.
ePitope Informatics sends and can receive and decrypt e-mail that is
digitally signed and encrypted to the X.509, S/MIME standard.
Once you have a
digital certificate, then let us know that you would like to communicate
with us in this manner, in either of the following ways:
either by
sending us an ordinary e-mail message
or by sending
us either a secure or standard enquiry form,
selecting the option of us responding to you by digitally signed
e-mail
By either route, you need
to indicate your reason for contacting us (i.e. general enquiry, order
enquiry, support request or to provide feedback) - this is important, as the
particular e-mail address we use for each of these services has its own digital certificate.
Then we respond by sending you a digitally signed e-mail message. This sends our public key to your e-mail program, which allows you to digitally sign and encrypt messages for sending back to us.
Digitally signed e-mail allows verification of the authenticity of a message (i.e. that the message is from the supposed sender, and that it has not been tampered with in transit). Thus, if there are problems with a signed e-mail message, you should consider that the message has been tampered with or did not originate from the supposed sender - we do the same.
When you send an encrypted e-mail message, you can be reasonably confident that the message will not be read by anyone other than the intended recipient.
Secure e-Report Delivery by e-Courier
We use Tumbleweed Inc.'s e-courier service for e-Report delivery. This service is easy to use and provided free of charge. The only requirement is that you are able to access Tumbleweed's SSL-secured (https:) Web site to download the e-Report.
Secure e-Report delivery
process
Briefly, e-Report package files are securely (SSL; 128-bit
encryption) transmitted from us to you via Tumbleweed's secure server.
Tumbleweed send you an e-mail message informing you
that a document is waiting for you to collect. This message contains simple
instructions for downloading e-Report files from their secure
server.
For security reasons, e-Report files are set to expire on Tumbleweed's secure server 10 days after being sent by us. Clients, therefore, must collect (download) e-Reports within this time.
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Alternative secure e-Report delivery
You may be unable to access our encrypted server-based e-Report delivery by Secure Messenger (see above) e.g. due to the blocking action of an institutional or corporate firewall. In this event, we can deliver your e-Report using standard e-mail, with attached e-Report PDF files, password-secured and encrypted.
We can also send your e-Report by secure e-mail, using digital signing and encryption (see above). You should inform us of this preference in an e-mail message to Secure order enquiry. This message should be sent to us soon after placing your order.
Currently, we do not offer the option of sending e-Reports on a disk.
No e-Report option
You can request that we do not send you an e-Report. This option requires
that you order a hardcopy report at extra cost, and can be requested by
checking the appropriate box on our online quotation request form.
Secure Credit Card Payment Facility
We have an account with WorldPay that allows us to receive secure credit card payment either online or by telephone (see below).
To make payment online, initially please send a message to admin@epitope-informatics.com, simply stating that you would like to make payment online by credit card, and quoting your service order and invoice numbers. Click here for a pre-prepared e-mail message.
We will then e-mail a link to our secure payment site.
Click here for information about WorldPay services and security features.
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Copyright © 2000 - 2010 ePitope Informatics
Click here to tell a colleague about us.
Consensus epitope prediction
(Human DNA
repair protein,
MGMT - peak
epitope residues
shown in gold).
